Sunday, July 29, 2018

Disrepect is NOT on the menu

I went off on someone in public this week.

Normally, that only serves to make me feel bad 
about my lack of self-control, or for allowing a
nobody to alter my emotions. On this particular
week's 'Hump Day' however, I felt good about
humping back.

The local Hardee's Restaurant is not known for
much in the way of customer service. This is a 
small, poor town with dying businesses and not
much going for it. Like thousands of similar towns 
in America, it's filled with people who aren't ever
going to have a better life than they have right now--
and who are aware of that fact.

It doesn't exactly inspire superb attitudes--and even 
if it did, minimum wage, monotony, lack of benefits,
and living in the middle of constant racism would
take care of finishing off any enthusiasm.

But what happened Wednesday, July 25th, 2018
at this franchised, greasy, fast-food-hole in the 
middle of Donalsonville, Georgia's main highway
was neither strange for this business, new from
the individual in question, or unique to the current
customer service trend of "Who gives a shit?"

What's truly telling is that EVERYwhere I went
that day, and everyONE I have told in the days
since, one common theme ties my sharing of
the incident: I didn't even have to say the name 
of the person in question who treated me poorly--
she was known to everyone by the described
bad acts.

This tells us several things. First, the problem
with this specific person's bad attitude is 
persistent and well-known. It is considered a
staple--a feature, if you will--of this Hardee's
restaurant. (Owned and operated by the town's
mayor, Dan Ponder, by the way. Well, 'Ponder
Enterprises, Inc.')

Second, the casual way in which people shake
their head in muted disbelief shows how
accustomed we are to overlooking problematic 
customer service. It's just part of our expected
experience when we enter any kind of business
in this day and age. We've stopped even bothering
with reporting it or being shocked by it.

Third, the lack of concern by management or 
owner for the treatment of their customer base
says everything needed to understand that 
they have no respect for the people or their money.
(Okay that's not true--They do love them some
green. But they don't care how they get it!)

I, too, have essentially Given Up when it comes
to the hopeless nature of the disappeared art of
customer service. Everywhere you go, it's people
not making eye contact with you, grunting at you rather 
than speaking, talking on the phone while they 'deal'
with you, talking to their coworkers, airing personal
problems, acting like helping you is torture,
and so on and so on....

It's disgusting and unacceptable, but what are
we to do when it's our new normal? And I don't 
want to enter into conflict just to be heard. And 
for people like me, in a small town with limited
choices, if you start boycotting horribly run
businesses you WILL run out of places to shop!
("Keep your money local!" my ass.)

I used to take the high road of ignoring the Bad 
and simply complementing the Good. I would
write courteous letters to managers and owners so 
they could course-correct with their hiring.
But no one cares any more--Not one. single. BIT!

No matter. Despite the pervasiveness of poor
service, it is NOT acceptable. With everything
going on in the world, can we not at LEAST use 
the whole 15 seconds of time it takes to make 
one another feel welcome, respected? As human
beings, can we not at least put THAT much effort 
into it?

Forget that y'all are not on a reality show and 
don't need to be mugging for the cameras with
your nasty glares and chicken-necking. Forget 
that you are being paid a wage to actually speak
to the people coming in to the store--nicely. Forget 
that your life is in shambles and you hate your
drama, because I guarantee you I am NOT the one
who pissed in your oatmeal nor have I shot your
MeeMaw, so get over it.

Because I am the flip side of that coin.

I am the one who is sick and damn tired of being
disrespected by people all the damn time.

I am sick of southerners thinking they're 'justified'
in owning their attitude-filled disdain 
and personal 'issue' with my skin color, my
heritage, my sexuality, my voice, my weight, my
politics, my extracurriculars, my attire, etc.
It's now common practice to perform a negative eval
in order to inform what level of disrespect people
will show customers. 'Mistreatment' is in vogue.

Some will think "Get over it--Not a big deal."
Disrespect is a huge deal. 
Our country is falling apart due in large part 
to an epidemic of it, and it's likely only going to
worsen. No, I can't change how people act.
I can't effectively change anything at every
place I go where people mistreat me.

But I am done with fake-smiling and 
pushing down the normal response of upset
when someone who's about to take my money
thinks I need to get a ration of bullshit on the side.
 Save that drama for when you're on your knees 
at night in prayer.

I'm speaking my mind--calmly.
I'm walking out.
I'm not returning.
I'm telling everyone I know.
I'm writing bad reviews.
I will at least be heard, regardless of 
whether or not it changes anything,
because enough is enough.

And in time, other folks will be joining
the campaign to stop stomaching 
nasty employees. When they do?
Businesses won't know what hit them.

***


Friday, December 27, 2013

 
Why should it be
that evil
never wants for allies
 
while good folk
stand waiting
for support and supplies?
 
**

Monday, December 23, 2013

No, children,
you're not wrong
or crazy....
it is all
bullshit.

Stand strong and
forge on!

***

Wednesday, December 18, 2013

 
When prior generations were
promoting the notion of their
kids' inclusion and their ability
to "be anything that they wanted,"
maybe some caveats
should have been added.
 

Thursday, July 25, 2013

Check Yourself


"Please...
Don't let the
smile and the good looks
fool you.

Chicken plucker."

***


Ahhh...it's the old "Campfire-Calm/Bedroom-Bitchiness" trait in action!"


Now that mid-life crisis has set in, all the people
who were hardcore bitches (while I was a naive
Pollyanna refusing to face reality and playing a
doormat) are now becoming very touchy-feely-
centered-spiritual(esque) 'children of the world.'

And that's all fine and good-- as the world turns.

But now they want to lecture and soliloquize and
testify and project my need to be less cynical and
embrace tolerance and peace!

You know, since they have now evolved enough to
comprehend that they are inherently correct in
whatever venture they deign to embark on. Yawn.

Well, bitches... here's a newsflash; I've been there and
definitely done that! I've held hands and kissey-pooed
and Kumbaya-ed till the cows come home....and I saw
the end results. So you do your thing and leave me well
the Hell enough alone.

I'm evolved and self-sufficient and a rip-roaring
survival machine. I got mine figured out...suckas.

It's kind of funny--the piousness with which they presume
their base rightness at every turn of their transformation.
And that their basis is better...even though I was in that
place some twenty years hence.

They're as self-important now as 'enlightened souls' as
they were when they were mercenary "Every man for
themselves" assholes.

See? Nobody really changes after all.

Wednesday, July 17, 2013

Bureaucratic Blunder: Georgia DFACS


 

The following is an e-mail I sent a few weeks ago
to several state service agencies, the Department of
Human Resources, DFACS, congressional representatives, and several more
parties I hoped would be of use. (Side note; It's amazing how many official websites
sport invalid e-mail addresses or defunct links on them. And the Office of the
Secretary of State is staffed by some real dense jack-wagons.)

The letter is pretty self-explanatory. The only thing I might add is that many
of these folks are also without phones or vehicles, two additional impediments
to this process.

*****************************************************************

 I am having serious problems with "DFACS" (Department of Families &
Children Services) regarding my food stamps.

The Department, in an effort to dissuade more people from getting/keeping
food stamps and stay alive, has changed their interview methods. Now, for
either application or review, an individual has to first have access to a computer,
fill out that form, and then call IN to DFACS to speak to a human rep for an
interview before the information can even be processed further.

And there's the rub; Getting a live person is impossible.

It's a bitter irony that this government agency is called the 'Department of
HUMAN Resources,' as there are no humans to be found, and certainly no
resources. Another lovely government oxymoron.

I understand that the more difficult they make this, the fewer people they'll
have to deal with. But this agency was created to assist people, and that's
what they need to be doing.

Last week I waited a combined total of 2 & 1/2 hours on the phone, only to
be cut off each time without making any contact.

Today I waited for an hour before getting disconnected. I finally reached a
rep's voice mail, and it was full. I called a different department and got trans-
ferred in, and received a busy signal.

I went to my local office and asked to see a rep, and they refused me. I asked
for a complaint number, and they told me to call the one I couldn't get through
on. I told them I don't have the ability to sit around on the phone all day, and
they said "I guess you will if you want your stamps."

This is completely unacceptable. My stamps, which I truly require to get my
food and stay alive--will be cancelled if I don't reach DFACS in time to renew.
The burden is on me. Yet they are impossible to reach. Someone really needs
to lose their job over this recent change, but more importantly, it needs to go
back to the old method.

(By the way, I received two different letters from two different locations of
DFACS offices telling me to be ready at specific dates at specific times to
receive a call for my phone interview. It's ONLY because I went to the local
office to see why I had two different appointments--after I had been on the
phone 3 hours that day unable to reach a person--that I found out the letters
were to be disregarded and they no longer did things that way. So they are
really in a bad way with disorganization and incompetence.)

Please see to it that the right people are addressing this problem, which is
surely affecting millions of people statewide.

Thanks for your attention and time,

Sincerely,
Robert Sayre

*************************************************************


It took me a total of 17 phone calls, three visits to the local DFACS office, several
conversations with contacts within the system, said e-mails being sent out, and a
sum total of over 21 hours to get my review completed.

Beyond unacceptable, and I'm a tenacious bastard who won't take 'No' for an answer.
What of all the meek and mild who don't have the strength or know-how to stand
up for themselves?

The workers themselves--the low level case workers who didn't implement this
ridiculous system but are forced to listen to enraged clients every day on the
phone calls that get answered--are fed up with the ineffective and frustrating
new system. I'm sure they'd give an interested reporter quite an earful.
****




Monday, July 8, 2013

Can't Even Shit in Peace


WANTED:

Designers of public bathrooms

that take 1,200 square feet of open space
and place the only toilet
six damned inches from the wall...

with a toilet paper dispenser
positioned firmly where you would stand
in order to sit down correctly
on said toilet.

I'm looking for them;
I got a reward I want to give them.

Assholes.

***


Saturday, June 1, 2013

"AIIIIIEEEEEIIIEEEEE!!!!!"


"Stop stepping on my Pussy!
You gonna stretch him out and hurt it!"


Friday, May 31, 2013

I Can Name a Few Things that Use More Facial Muscles


The exquisite Coco Peru; Drag Queens can maintain presence without smiling!
I don't know who first contrived the nonsense about smiling
taking fewer facial muscles than frowning...

Probably some nutty religious zealot trying to fool everyone
into acting all Holly-Jolly all the annoying-ass damned time.

Regardless, I call 'Bullshit.'

Frowning is my natural damned state, and it comes easily
and makes sense.

Smiles hurt my face and go against the grain of my soul.

So don't front on that shit.

Too much smiling burns worse than cum in your eye.

"IT burns, Gabriel...it BURNS!"

*******************************************

Tuesday, May 28, 2013

Der-de DERRRR! The New Math!

'All's I know' is...

Congress is obviously not made up of the
sharpest tools in the shed.

They might shoulda re-thunk that whole business
about making guns easily accessible to the huddled
unwashed, because with their UNpopularity at an
even deeper record low now...well, you do the math.

Take away our voices and our power, and
in the same moment grant us access to guns?!?

Tain't too swift, speedy!

Folks are ready for more than just 'Election Day'
comeuppance, thank you very much.

***

Friday, May 24, 2013

Get it Up


Life is HARD, kids!

So YOU better get Hard...

and Fuck it before it Fucks you!

***

Wednesday, May 15, 2013

A Call to Arms


Pat Buchanan recently renewed his
'Total Dick Card' by saying some
new outrageous shit about how
he and his right wing conservative
(not-even) Christians need to get brutal
with gays and lesbians.

Well, Patricia, be careful
what you wish for.

See, you and your ilk
have been raging assholes for decades,
and we're only now fighting fire
with force.

You wanna up your game, sissy?
Well, up yours.

We can get shitty and load guns too, bitch.

But we don't need to threaten you;
you and yours look pretty piss-poor.
I imagine you'll be dropping dead and
turning into fossil fuels any day now.

But we can take you,
even if your hate ends up
empowering you another few
dozen years, Nosferatu.

***

Friday, May 10, 2013

Translations 'R' Us



When other people dismiss you and condemn you,
it doesn't mean that you aren't worth paying attention
to or that you don't have something to offer.
It means your detractors aren't smart enough to
recognize your value, or they're compensating for
some Everest-sized shame and lack of confidence
of their own.
Either way, if you just learn to say "Fuck 'em all,"
you've kind of amply covered all your bases.
***

Friday, April 26, 2013

Pest Control

"HOW  DUBYA  LIKE  ME,  NOW !?!?"


Same as before, you inbred,
ignorant, war-mongering dip shit;
Not a single god damned lick.

Go crawl in a hole and die,
why don'tcha-- you outdated cheese.

You sponsored a library?
That's like Cheney teaching charm school.
That's like Republicans feeding the poor.
That's like a low-intellect illiterate buffoon with
no original thought and no concept of reality
promoting reading.
(Oh, wait--it is like that; you and Wifey
got that shit covered tight!)

You're a screw-up, a coke head, a
racist, a killer of men women and children,
a petty tyrant, a liar, a silver-spooned
beneficiary of plenty-o-money and
two stolen/purchased elections.

That's your legacy, con man.

Let it never be forgotten.

***

Saturday, April 20, 2013

Disparity Brings Clarity

Quick! Act like we're all as stupid as
'The Powers That Be' wish we were,
and explain this to me!

Explain the disparity between allowing gun-toting
alarmists and nuts the 'freedom to assemble'
when we know they're planning to take down America,
they threaten and intimidate at every turn,
and their purpose is to oppose the law....







...
yet authorities demonize and assault the peaceful protesters
who want to hold accountable the corrupt system that
exists (and its warlords,) and who are looking
for accountability and making the system work
from within.

Hmmnnnnnn.









Thanks for making it clear, Gestapo Amerika;
Violence and the Threat of Violence Rules.

We need to fight fire with fire and start
bringing weapons and making veiled threats
in order to get your attention and
not be abused when attempting to
exercise our free speech rights.

Totally doable.

***